Shipping policy

Shipping Policy

Free tracked shipping on every order within the United States, with no minimum and no surprise charge at checkout. We currently ship within the United States only.

Made to order items

The Merry Mischief Candy Cane Heated Robe is made to order. It is not held in stock and it is not dispatched within a few days. Production takes up to 8 weeks from the date of your order, followed by 8 to 14 business days for delivery. This window is shown on the product page before you pay and is repeated in our refund policy.

Cancelling

You may cancel in full within 24 hours of ordering, before your order enters production. After that your robe is being built for you. Full details are in our refund policy.

Christmas delivery

Order by October 14 for delivery before December 24. After that date the production window runs past Christmas and we will not promise otherwise.

Tracking

You will receive an email with a tracking number on the day your order is dispatched. Some carriers take a day or two to register the first scan, so a quiet tracking link in the first 48 hours is normal.

Delivery estimates

Delivery times after dispatch are estimates and not guarantees. December is the slowest stretch of the year. We quote the real spread rather than the best case.

If your order has not arrived

If 15 business days have passed since dispatch and your order has not arrived, email us at quenmoraofficial@gmail.com and we will make it right, either by replacing the order or refunding it in full.

Lost or damaged parcels

If a parcel is confirmed lost by the carrier, or arrives damaged, contact us with your order number. See section 3 of our refund policy for what to include in a claim.